Guest Booking Terms

Your booking and accommodation

Your booking confirmation identifies the accommodation provider, selected unit, approved guest numbers, dates, total price and applicable booking conditions. Rissie’s Villa is the exclusive four-bedroom configuration. The two- and three-bedroom options and Guest Suite may operate alongside another occupied unit. These options share parts of the same overall property and are not four independent properties. Confirm the configuration before booking.

Requests and confirmation

Submitting the website form or sending a WhatsApp enquiry does not reserve dates or confirm a booking. We confirm availability, price and the steps needed to secure your stay in writing. Instant booking and payment are not currently available on this website. Any required payment and its deadline will be stated before confirmation; do not assume a hold on dates without written confirmation.

Prices, deposits and payments

Before you book, your quote must set out the accommodation charge, any cleaning fee, applicable taxes, deposit or security deposit if required, balance due date and payment arrangements. This website does not impose a standard deposit percentage or damage deposit. Any security-deposit deduction and return procedure must be disclosed and agreed beforehand. For platform bookings, use the payment arrangements shown in that booking.

Cancellations, changes and refunds

Request cancellations or date changes in writing through the channel used to book. The cancellation policy disclosed before confirmation applies, subject to mandatory law. Where section 17 of the Consumer Protection Act applies, a cancellation charge must be reasonable, considering notice and the potential to rebook. Its death or hospitalisation exception must be honoured. Date changes depend on availability and the revised quote. No automatic non-refundable charge is created by these general terms.

Booking through Airbnb, Booking.com, Vrbo or LekkeSlaap

A booking made on a platform remains subject to its disclosed booking, payment and cancellation conditions, alongside applicable property rules and mandatory law. These website terms do not retrospectively add charges or replace the terms accepted for an existing platform booking. Raise booking changes through the relevant platform where required.

Arrival, departure and identification

Arrival instructions and access arrangements are provided before your stay. Latest check-in is 20:00 and check-out is 10:00 unless a different arrangement has been agreed in writing. Early arrival or late departure requires prior agreement. Where ID verification is required, the requirement and secure submission method will be explained before confirmation; booking-holder details must match. Do not put ID copies or payment-card details in the website enquiry form.

Guests, visitors and property rules

Use the accommodation within the approved guest count. Ask before bringing additional visitors, hosting a gathering or changing the group size; approval and any revised price must be agreed. Respect neighbours and follow the property rules supplied for your stay, including smoking, pets, parking and shared-area arrangements. Only the accommodation and facilities stated in your booking are included.

Care, cleaning and damage

Please look after the property, return keys and remotes as instructed, and report breakages or defects promptly. A turnover cleaning fee covers the agreed normal cleaning; it is not an automatic penalty allowance. Any claim for damage, missing items or cleaning beyond the agreed scope must be supported by evidence and reasonable costs, with an opportunity to respond through the agreed booking or platform process. Ordinary wear is not treated as guest damage.

Facilities, access and interruptions

These stays are self-catering and there is no swimming pool. Tell us about accessibility needs and special requests before booking so the suitability of the chosen unit can be discussed. Report service interruptions or safety concerns promptly. We will communicate known issues and discuss appropriate steps or remedies; these terms do not create a blanket exclusion of responsibility.

Questions, complaints and your rights

Contact Clarise as soon as an issue arises so there is an opportunity to investigate and assist during your stay. Keep relevant booking correspondence and supporting information. Applicable South African law governs these general terms. Nothing here excludes non-waivable consumer rights or prevents a complaint to a relevant platform, regulator, ombud or court.

Your personal information

Enquiry and booking details are used to respond, arrange the requested service or stay, and manage related records. Share only information needed for your request. The stay request form prepares a WhatsApp message; it does not itself save an enquiry to a booking database. The contact and property-estimate forms send your enquiry to our team and store it for follow-up. WhatsApp, booking platforms and the website host operate their own services and privacy practices.

Information should be shared only with people who need it to provide the agreed service, or where law requires it, and retained only for a lawful, necessary period. Contact Clarise about access, correction, deletion or objections, subject to legal requirements. You may also approach the Information Regulator. Separate marketing permission is not implied by a booking enquiry.