Plan your stayPACKAGE 5 · THE DETAILS
Our most comprehensive package combines guest management with regular owner reporting, property oversight and supply coordination.
Owners seeking a more hands-off arrangement, including owners based away from the property.
Included from Package 3
We manage routine messages relating to enquiries, reservations, arrival arrangements and the stay through the agreed communication channels.
Answer a question about parking or send arrival information. Under Package 3, physical access and on-site tasks remain with the owner.
We monitor reservations and coordinate booking details and change requests with the owner where needed, within the agreed platform settings and policies.
Keep track of a changed departure date and communicate the update. Refund and cancellation decisions follow the agreed authority and platform rules.
We maintain availability across the agreed listings, taking account of reservations, owner stays and blocked dates.
Block dates for an owner visit once you notify us. Prompt updates from the owner are important for keeping availability accurate.
We review and adjust accommodation rates over time within the pricing approach agreed with you.
Consider seasonality, demand, availability and approaching stay dates when adjusting a rate. Income or occupancy is not guaranteed.
We monitor guest reviews and prepare appropriate responses, using feedback to identify practical improvements.
Thank a guest for positive feedback or respond professionally to a concern. We cannot control the rating a guest leaves.
We act as your point of contact for the hosting services covered by your package and discuss questions or decisions that need your input.
Help you understand a booking request or discuss a change to availability. Package 3 does not include on-site work.
Included from Package 4
We coordinate guest arrival and departure, including access arrangements and instructions under the agreed property procedure.
Arrange an in-person handover or self check-in where agreed, and confirm key-return instructions. Check-in arrangements and service hours are agreed upfront.
We coordinate the agreed guest identification process and follow up on required information before access is released where applicable.
Check that the supplied guest details correspond with the booking holder, using an agreed process consistent with platform and applicable privacy requirements.
We help guests with property-related questions and coordinate assistance when an issue needs attention during their stay.
Help a guest understand an appliance or arrange the appropriate person to investigate an access problem.
We schedule and communicate turnover requirements with cleaners, including access and timing around guest departures and arrivals.
Arrange a clean before the next check-in and confirm the agreed work has been completed. Cleaner labour and laundry are billed separately.
We communicate reported maintenance issues, arrange appropriate service providers and seek owner approval for work as agreed.
Coordinate a plumber for a leaking tap. Repairs, parts and contractor call-out charges remain separate property expenses.
We flag items that need replenishing and coordinate restocking under the supply arrangement agreed with the owner.
Arrange for toilet paper, hand soap or coffee to be replenished from available stock. Purchased items are not included in the management percentage.
We help coordinate a response to urgent property or guest-access issues within the agreed support arrangements.
Contact the relevant provider after an urgent water leak or access failure. Attendance, response times and out-of-hours arrangements are agreed upfront; contractor costs are separate.
Added in Package 5
We keep you informed about relevant property matters and decisions that need your attention, instead of relying only on you asking for an update.
Let you know about a recurring guest concern, a supply issue or a maintenance recommendation.
We provide a monthly summary of the property’s hosting performance using the booking and financial information available to us.
Summarise bookings, occupancy, accommodation revenue and key observations. The report format and available figures are agreed during setup.
We carry out agreed routine checks to identify visible presentation, condition and guest-readiness issues.
Flag worn linen, a loose fitting or an item needing attention. Inspection frequency is agreed; specialist building or safety certification is separate.
We take a more active role in monitoring stock requirements and organising the supply process within an agreed budget and arrangement.
Track recurring essentials and plan replenishment before stock runs low. Products and any separately selected supply service remain additional costs.
We coordinate the external providers involved in the agreed property services and follow up on scheduled work.
Liaise with a cleaner, gardener or maintenance contractor. Their invoices are separate from the management commission.
We review and refine the existing listing as the property, guest feedback or hosting priorities change.
Update an amenity after an upgrade or clarify wording after repeated guest questions. Professional photography and property improvements are separate.
Guest-support requests receive priority attention within the agreed service arrangements, with escalation where an issue needs further action.
Prioritise a time-sensitive arrival problem and coordinate the next step. This does not promise an instant response or automatic 24-hour attendance.
WORKING TOGETHER
CLEAR FROM THE START
Management and coordination do not include the cost of cleaning, laundry, supplies, repairs or external providers. The Package 6 coordination fee does not apply. Your chosen toiletry supply arrangement is quoted separately where applicable.
We confirm the scope, timings, access arrangements and approvals in your quotation or management agreement before work begins.
Tell Clarise about your property and we’ll discuss the right arrangement.
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