Plan your stayPACKAGE 3 · THE DETAILS
We handle the online hosting activity, while you remain in charge of what happens at the property.
Hands-on owners with their own arrangements for cleaning, maintenance and guest access.
Included in Package 3
We manage routine messages relating to enquiries, reservations, arrival arrangements and the stay through the agreed communication channels.
Answer a question about parking or send arrival information. Under Package 3, physical access and on-site tasks remain with the owner.
We monitor reservations and coordinate booking details and change requests with the owner where needed, within the agreed platform settings and policies.
Keep track of a changed departure date and communicate the update. Refund and cancellation decisions follow the agreed authority and platform rules.
We maintain availability across the agreed listings, taking account of reservations, owner stays and blocked dates.
Block dates for an owner visit once you notify us. Prompt updates from the owner are important for keeping availability accurate.
We review and adjust accommodation rates over time within the pricing approach agreed with you.
Consider seasonality, demand, availability and approaching stay dates when adjusting a rate. Income or occupancy is not guaranteed.
We monitor guest reviews and prepare appropriate responses, using feedback to identify practical improvements.
Thank a guest for positive feedback or respond professionally to a concern. We cannot control the rating a guest leaves.
We act as your point of contact for the hosting services covered by your package and discuss questions or decisions that need your input.
Help you understand a booking request or discuss a change to availability. Package 3 does not include on-site work.
WORKING TOGETHER
CLEAR FROM THE START
Cleaning, laundry, supplies, repairs and third-party costs are separate. Temporary cleaning support can be requested through Package 6, with its own quoted cleaning cost and coordination fee.
We confirm the scope, timings, access arrangements and approvals in your quotation or management agreement before work begins.
Tell Clarise about your property and we’ll discuss the right arrangement.
Discuss Package 3 on WhatsAppFIND YOUR LEVEL OF SUPPORT